Zendesk for Onboarding
Last updated: September 20, 2022
Zendesk accounts
For OB & Live Builders available through Keeper:
- Agent 1 (Jordan Nunez)
- Agent 2 (Shawn Ritter)
- Agent 3 (Jamie Cooper)
Rules by Agent
Agents 1 & 2:
- Primary purpose: used by OBers assigned to cover for Support
These are regular ZD accounts:
- outbound calls only – inbound calls are deactivated
- can review tickets & provide internal updates to existing tickets
- can submit tickets
Agent 3:
Primary purpose: used by OBers for building or reviewing tickets only
- outbound calls only – inbound calls are deactivated
- can review tickets & provide internal updates to existing tickets
- can submit tickets