The Integration Consultation Form is for requesting technical help from the integration team without having to submit a full integration request. Below are the various options available in the form and when it is appropriate to use them.

Click here to access the form.

New Client Website Audit

The New Client Website Audit request is for auditing client integrations that went live in the last 60 days. If you feel that a client could use some additional direction in their integration beyond what you can provide to the client, please submit a website audit request. After a request has been submitted, the integrations team will review the website for our best practices and provide recommendations you can pass to the client.

At a high level, the following categories are audited:

• Homepage
• Mobile Website
• Booking Flow
• Website Trustworthiness
• Website Information
• “Be The Booker” Review.

Additionally, the integration team can only provide a high level explanation of the solutions to these problems. We cannot provide exact steps to resolve these issues for the client’s specific site. If the client is not technically comfortable implementing the changes we suggest, they should work with their developer or let the integration team work on the website.

Technical Explanation

The Technical Explanation request form is to help non-delevelopers navigate some of the more complicated issues that our clients ask us about.

Submit the Technical Explanation form whenever you would like an integrator to help clarify and explain a technical email or request from a client. The integrator can hop on a call and explain the issue to you so that you may draft a response to the client or the integrator can draft a partial response on your behalf.

Before submitting an integration consultation request, look through our help documentation for an answer. Additionally, the Integrations team does not work on third party integrations such as Zapier, Wherewolf, etc.

Website Troubleshooting

The Website Troubleshooting request should be submitted on behalf of client when they’re requesting help with a specific website issue. The Integrations team cannot solve every issue 100%, but we may be able to provide additional insight into the issue, even if we can’t solve it immediately. Specific issues could include (but are not limited to):

• Website LightFrame not working
• Analytics not implemented correctly
• Website is down for unknown reason
• Unexpected FareHarbor software behavior
• Issues preventing the customers from booking online

You may submit website issues not specifically related to FareHarbor booking software; however, we do not want to become these client web developers. Please limit non-FareHarbor related requests to one-time specific website issues and escalated clients.

Please provide as many specific details about the issues that you can. Additionally, if we need to log into the website, please make sure the login details are in Last Pass and note that in the request.

Lastly, if a client has a specific issue, such as a link not LightFraming properly or embed not working, please link to a page where the client has attempted to set up the integration. This can be a live page or a private page for the purposes of troubleshooting. The integrations team cannot troubleshoot what they can’t see.

ASN Link Sweep

The ASN Link Sweep request is useful if a client is stating certain bookings are not receiving the correct ASN tags / price sheets etc.

Integrators use special software to sweep through all links on a site. From there they can generate a report of all booking links and where they are linked. By generating a report of all ASN links on a site, we will easily be able to tell if there are any incorrect links on the site.

If we have login, we are able to fix the incorrect booking links, otherwise we can provide the link locations for the client to fix themselves.