Post-Booking Payment Selling Points
Last updated: March 9, 2022
This document is to be used to better convey installment payments and deposits to potential companies before release. Because the feature is still in development, the final look and feel may change slightly so do not distribute the screenshots in this document.
Department-level training will be scheduled in the upcoming weeks in addition to the content here.
Objective and background
Post-booking payment is composed of two standalone features, post-booking payment (installment payments) and deposits.
Installment payments let online customers add payments to an already created booking(s) via the confirmation page which is accessible through every email sent before the start of the availability.
Deposits enable or require unauthenticated users to pay for a certain amount of the booking total when creating a booking, paying the booking fee calculated from the booking total. Bookings created online with a deposit display an amount due after creation that can be collected by the company or via payment by the customer via installment payments.
Deposits
Configuration
Deposits can be enabled by FH admins via advanced company settings. Once enabled, deposits are configured for each item via bookability:
Deposits can be set as a percentage of the total or an offset amount.
- Percentage calculated on the total (subtotal + tax)
- An offset is always tax inclusive (the total for the deposit is the offset amount with the addition of fees),
A minimum amount can be required, deposit options are not available unless the subtotal exceeds the minimum.
Deposits can be required – online customers will only be able to pay a deposit (unless a minimum deposit is set and the subtotal is less than the minimum),
Fees
When an online customer is paying a deposit, they also pay the full amount of fees that would be collected on the pre-deposit subtotal. Online book form screenshots
Deposit not required:
Deposit required:
Installments
Configuration
Installment payments can be enabled by FH admins via advanced company settings. Once enabled, installments are configured for each item via bookability (see screenshots in the deposits section above to see settings)
Installment payments can be restricted based on the booking source
- Online: Allow installment payments if the customer booked online (includes ASN bookings)
- Direct: Allow installment payments if the booking is created by a Dashboard user
Note: Bookings created by affiliates are not eligible for installment payments
Fees
Installment payment fees are set on the company and are a different rate and minimum fee (assessed for each payment) than the online booking fee and minimum.
Fees for installment payments are assessed as follows:
- Bookings created online using a deposit are not assessed fees when making installment payments since the fee was collected in full at the time of booking
- Bookings created online not using a deposit will pay the installment fee, this case is rare because the bookings are paid in full when created (a company adds upsells for example creates an amount due that can be paid online)
- Bookings created by Dashboard users always collect fees on installment payments
Installment screenshots
Make a payment link on emails:
Confirmation page with make a payment form:
