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Airtable for Connectivity
Last updated: April 16, 2025
Airtable Status Key
| Status |
Description |
| Not yet live on FH |
The FareHarbor Dashboard is not live and the Close status is not active. |
| Requested |
More information is needed from the client before proceeding. |
| New |
Claim from here queue. |
| In Progress |
The connection is being worked on. |
| Mapped – Issue |
Waiting on Supplier – Incomplete mapping due to setup issues. The client has been informed and we are waiting for further updates. |
| Check |
Ready for QC review. |
| Checked (see note) |
Connection needs updating before going live and the QCer has left comments. |
| Checked – Ready to go |
The Connection is ready to be set live. |
| Done Live on the API |
The API connection has been finalized and the client is now live on the API. |
| Sent to Expedia |
Mapping file sent to Expedia and we are waiting for them to set the API connection live. |
| Disabled |
The API connection was unsuccessful and the week 3 follow up has been sent. |
| In Progress – Build |
The connection is being worked on and a live build request has been submitted to OB. |
| Back in Sales |
The client has been moved back to Sales and is in a potential status. |
| On Hold |
The API connection has been put on hold for the time being, either due to client reasons or setup issues being looked into. |
| Unresponsive |
The client is unresponsive to our emails regarding their API connection. |
| Needs Commission Outreach |
For clients that go live on Expedia, an email has been sent requesting their agreed commission percentage with Expedia. |
| Mapped – Wait for Live |
For monetized or escalated clients where mappings have been prepped in advance and we are waiting for the go-live notification email in Zendesk. |
Airtable Issue Status Key
| Issue Status |
Description |
| API Fee Not Set Up |
|
| API Fee Opt Out |
|
| Confirming Items |
|
| No Active Products |
|
| No Availabilities |
|
| Capacity |
|
| Start Times Mismatch |
Related Macros: Connectivity:: API Connectivity – Channel API – Viator Open Hours/Coordinated Start Times and API Connectivity – Start Time Mismatch |
| Group Pricing |
|
| Currency Mismatch |
|
| Extra Customer Type |
|
| Failed Account Registration |
GetYourGuide API connections, for when we receive an automated GYG email about a failed registration for the supplier program. See the Supplier Registration over API section of How to Map for more information. |
| Address Mismatch |
|
| Bookability Min 2+ |
Related Macro: Google – TTD – Price Higher on Booking Page (Minimum of 2) |
| Live Build Submitted |
If you’ve sent a build request use this status to indicate you’re waiting on the request to be completed. Help Page & Template & Live Build Queue in Close |
| Item Not in FH |
If the item does not exist in FH, but does exist on the OTA side, then you can advise the client to fill out a New Item Request Form and let you know once the item is bookable in the dashboard. |
| No Company Logo |
Google API connections, To be used when there is no logo added in Dashboard Settings > Info & Policies, Logo & Contact |
| Not Eligible OBM & POI |
Related Macro: Connectivity::API Connectivity – Google – TTD/OBM Not Eligible (EN, ES, PT, NL) |
| No GMB Page |
Related Macro: Google – TTD – Google Business Profile |
| Other (See Note) |
|
| Price Confirmation |
Pricing has been sent to Channel Support to update. Related Macro: Connectivity::API Connectivity – Pricing API Info for CS |
| Outreach 1 |
|
| Outreach 2 |
|
| Unresponsive |
The client has been contacted 3 times and not replied to outreach. |