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This presentation provides a comprehensive overview of Channel Support, including key terminology and foundational concepts to better understand the department’s role. It begins by defining who Channel Support is and clarifying essential terms such as “affiliate,” while distinguishing between Direct bookings and FHDN/FHDN API (FareHarbor Distribution Network) bookings. The presentation outlines the various benefits of working with affiliates, including extended market reach, cost-effective marketing strategies, the ability to focus on core business operations, and the opportunity to build stronger partnerships. Additionally, it covers the four main booking options available, explores API connections and FHDN/Connect functionality, and explains how price sheets operate—highlighting that commissions can be configured as either a percentage or a fixed dollar amount.

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This presentation focuses on the theme of understanding and reviewing affiliate setups, making it especially useful for team members who want to easily interpret how affiliate configurations are structured. Key topics discussed include the different payment processes and setup types, with an explanation of how each method functions within FareHarbor. It also highlights the importance of reviewing configurations to gain a full picture of how an affiliate is set up. The session explores what FareHarbor recommends to clients, common FAQs, and how to confidently address client inquiries regarding affiliate setups. Real-world examples, case studies, and common internal questions from tickets or Slack are encouraged to reinforce the content and provide practical context.

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This presentation focuses on the theme of affiliate reporting, specifically helping charter companies understand where and how to view affiliate commissions. It provides an in-depth overview of the Booking Source Report—what it is, how to generate it, and when it’s most useful. Key details include the difference between availability date and booking creation date, as well as important report columns clients may want to focus on. The session also covers the basics of invoicing, including how to identify unpaid vs. paid bookings, why invoicing is not automatic, and how charter companies can determine what they are owed or make adjustments to invoice amounts. The presentation equips team members with guidance on how to effectively answer related client questions and encourages the use of real case studies or support examples to bring clarity to common issues and scenarios.

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This presentation focuses on how to properly contact Channel Support, outlining when FareHarbor team members should reach out internally versus when clients should contact support themselves. It covers how to differentiate between FHDN, direct affiliate, and API bookings, and directs internal issues to the appropriate teams via Slack, email, or internal forms. It emphasizes that Channel Support should only be contacted for API price discrepancies. The presentation also highlights available client resources (ie: affiliate request forms, Channel Support email) and offers real case studies to illustrate best practices in communication.

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This presentation outlines the four main booking options affiliates can use in FareHarbor: ASN links, QR codes, promo codes, and affiliate dashboards. ASN and QR codes allow only the charter to collect payment and enable easy, trackable, real-time bookings. Promo codes let affiliates tag bookings via the charter’s site, helping increase traffic and visibility. The affiliate dashboard is the most flexible option, supporting various setups like referral deposits, net rates, and reporting. The session also covers when to use each option and how to confidently address client questions.

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This is an overview of Tea Time 2024 alongside the Affiliate Journey in FareHarbor. We discuss our many affiliate products, affiliate connection options, and a review on each of our affiliate teams. This is a crucial presentation for anyone who is new to affiliates or needs a refresher on how affiliates work in FareHarbor.

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This presentation provides an introduction to the Connectivity team and an overview of how Channel Support collaborates with them. Throughout the presentation, we outline the key responsibilities of each team and discuss the API fee and its relevance to their respective roles. You should feel confident discussing API connections after watching this presentation.

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This presentation provides an introduction to the Strategic Partnership team and an overview of how Channel Support collaborates with them. Throughout the presentation, we outline the key responsibilities of each team, the FHDN/FHDN API and Marketplace. You will learn how to properly discuss this product and understand the key selling points you can push.

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Are you in a client-facing role? Then this presentation is designed for you! It covers how to effectively promote our affiliate products to clients, highlights key selling points for each offering, and includes client success stories you can share to demonstrate value and build confidence in our solutions.