Discount codes

Feature limitations

• Discount codes cannot be redeemed for items purchased with a combo or packaged combo discount.
• This feature is not designed to be used in conjunction with third-party platforms, such as Groupon.
• We recommend enabling either discount codes or campaigns in the same Dashboard setup, not both, to avoid customer confusion.

Interested in a more complex setup? Campaigns may be a better fit for businesses seeking more customization options. Please reach out to FareHarbor Support for assistance with enabling campaigns instead of discount codes.

How it works

1. Create a discount code via the Dashboard.
2. Share the code with your target audience.

3. Customers or staff members can enter the code to receive a discount on an online or direct booking.

   Discounts are applied to the booking subtotal, which includes the customer type and custom field costs of a discounted item.

   

Prerequisite: A user must have the Manage campaigns and discount codes permission enabled to view and configure discount codes. Learn more about managing permission groups.

Creating a discount code

1. Navigate to the Settings tab, and select Discount Codes from the sidebar.

   Don’t see the Discount Codes listing? Reach out to Support for additional assistance.

2. Click the + New discount code button.

3. Configure the discount code’s settings, including:

   • Discount code*: The text a customer will enter to receive the discount

     • Codes can include up to 20 characters.
     • All standard letter and number characters can be used in a discount code. Spaces are not supported.

     • Limited special characters can be used in a discount code, including:

       • Dash (-)
       • Underscore ( _ )
       • Dollar sign ($)
       • Number sign (#)
       • Percent sign (%)

   • Discount type*: Whether the discount should be a percentage or fixed value

   • Discount amount*: The discount amount associated with the code (Note: Negative values are not accepted. Decimals are only accepted for fixed value discounts.)
   • Applies to*: Select the item(s) eligible for the discount.
   • Minimum booking amount: Whether a minimum booking amount per item is required to use the discount, and if so, what the minimum amount is (Note: No minimum purchase will be required by default.)

   • Maximum uses: The number of times the code can be redeemed (Note: A code will be set for unlimited uses by default.)

     Any code redemption will count toward its maximum uses, regardless of booking type. If a code is applied to multiple items in a single transaction, it will count as multiple code redemptions. Learn more about using discount codes with online cart.

   • Redemption period: The time frame in which a customer can redeem the discount code. Use the calendar fields to designate start and end dates as needed.

     • Start date*: The first day the code can be redeemed. By default, the start date will be set to the day of code creation.
     • Add end date: The last date the code can be redeemed. By default, the box will be unchecked and allow redemptions indefinitely.
   • Activity date restrictions: Allow or block code redemptions for availabilities that occur on specific dates. Check the associated box to configure settings.
     • Set valid activity dates: Specific availability dates the code can be redeemed for. Configuration options include restricting redemptions to a specified date range, and/or for certain days of the week.
     • Set blackout activity dates: Specific availability dates that are not eligible for code redemption. Configuration options include blocking redemptions during a specified date range, and/or for certain days of the week. (Note: Blackout dates take priority over any set valid activity date rules.)
   • Affiliates: Options for affiliate-related redemptions. (Note: This section will only appear if an affiliate has been added to the Dashboard.)
     • Tag affiliate: Assign an affiliate to bookings when the discount code is redeemed. Select an affiliate from the related dropdown field to configure tagging.
     • Block this discount when booked by an affiliate or through an affiliate link: Check this box to only allow code redemption when the customer is not using an affiliate booking link.

   *This information is required to create a discount code.

4. Click the Create button to finalize your code’s setup.

Key information will appear under Settings > Discount Codes once a discount code has been finalized, including:

• The code
• Discount amount
• Status (based on configured redemption period)
  • Active: The redemption period is open as of the current date.
  • Scheduled: The redemption period is scheduled to begin on a future date.
  • Expired: The redemption period has passed.
• The number of items the code is applied to (Note: Archived and deleted items will not be included in this count.)
• Restrictions on the maximum number of code usages, if any
• The number of times a discount code has been used

Editing a discount code

1. Navigate to the Settings tab, and select Discount Codes from the sidebar.
2. Locate the discount code to be updated, click the code name or use the associated menu dropdown (three dots) to edit.
3. Adjust the code’s settings as needed.
4. Click the Save button to finalize your updates.

Deleting a discount code

1. Navigate to the Settings tab, and select Discount Codes from the sidebar.
2. Locate the discount code to be updated, and click the code name or use the associated menu dropdown (three dots) to edit.
3. Click the Delete option.
4. A pop-up will appear, confirming deletion. Click the OK button to delete the code.

You can also delete a discount code via Settings > Discount Codes by selecting the Delete option from the menu dropdown (three dots).

Adding a discount code to an existing booking

1. Locate and open the booking to be discounted. Learn how to find a specific booking.
2. Select the + Add expense or discount option, located above the booking’s total.
3. Select the Discount code option, and enter the discount code.
4. Click the Apply button to add the discount code to the booking.

After applying the discount code, the discount amount will be shown in the Expenses and discounts section, and the updated booking total will be displayed.

Note: A Discount code could not be applied error will appear if the discount code cannot be redeemed for the booked item. If this error appears when adding a discount code to a booking, check Settings > Discount Codes to confirm which codes may be eligible.

Discount codes may require different configurations and/or have additional limitations when used in conjunction with specific features.

Using with Cart

When discount codes are used in conjunction with online cart:

• Discount codes are applied at an item level, not for the entire cart.
• Only one discount code can be used per transaction, but it will apply to all eligible items in the cart.

• Discounts will be applied to an item’s subtotal before taxes and fees. When online cart is enabled, item prices may differ from the cart subtotal because taxes are included but not discounted.

  

Using with combos or packaged combos

When discount codes are used in conjunction with combos or packaged combos:

• Combos and combo packages can be redeemed if the discount code is configured to have 0 percentage or fixed value discount. (Note: This configuration can be used for affiliate tagging.) Learn more about configuring discount code settings.
• Unless it is configured to a 0 discount, a discount code cannot be applied to a transaction if all combo or packaged combo items are already included in the cart.
• If a discount code is applied to a transaction before all combo or packaged combo items are added, it will be removed (unless configured to a 0 discount). Combo or packaged combo pricing will take precedence once all relevant items are in the cart.

I want to create a more complex setup, such as generating randomized codes. Is this possible?

Complex setups are not supported for discount codes at the moment. (Please see the Feature limitations section for more details.) Campaigns may be a better fit for businesses seeking more customization options.

Please reach out to FareHarbor Support for assistance with enabling campaigns instead of discount codes.

Are discounts applied before or after tax?

Discounts are applied before taxes and fees, regardless of whether discount codes are used alone or in conjunction with another feature (such as online cart).

Can a discount code and gift card code be identical?

No, a new code cannot be created unless it is unique. An existing discount or gift card with the same code will prevent the creation of new, identical codes.

Can customers redeem more than one discount code when booking?

Multiple discount codes currently cannot be stacked. A customer can use up to one discount code per booking or transaction, but a discount code can be applied to multiple items per transaction if online cart is enabled. Learn more about using discount codes with online cart.

What happens when the maximum code usage limit is reached?

Once the maximum usage limit is reached, the discount code can no longer be redeemed.

If there are not enough remaining usages for all eligible items in a transaction, the discount will be applied up to the remaining max, based on item order. (For example: If only two redemptions remain, the discount code will be applied to the first two eligible items.)

What occurs if a discount exceeds the order subtotal?

If a customer applies a discount code that exceeds the subtotal, the discount will reduce the subtotal to zero. A negative subtotal or credit will not be applied.

Can I limit discount code usage to specific customer types?

No, discount code usage currently cannot be limited to specific customer types. However, setting a minimum booking amount might serve a similar function depending upon the use case.

For example: If the goal is to prevent a discount code from being used for a Child customer type, then setting the minimum booking amount to a value higher than a Child ticket would prevent customers from using the discount code when booking for a single Child ticket.

Can I create a report to view discount code data?

Reporting is not currently available for discount codes, but is planned for future development.

There are items linked to my discount code, but the table shows it as applied to zero. Why?

If all the items previously applied to a discount code are now archived or deleted, the overview table will show that no active items are applied (0). We suggest applying active items to the discount code, or deleting the code if it is no longer used.